äyup sauna

Terms & Conditions, Safety Guidelines & Privacy Policy

Last updated: April 2026

Terms & Conditions

Waiver & Acknowledgement of Risk

All persons using the sauna and cold plunge facilities, do so entirely at their own risk. By making a booking with äyup sauna, you acknowledge and accept this risk and agree to the terms set out below.

äyup sauna is fully insured and built with customer safety as a top priority. However, we cannot accept liability for injury, illness, accident, loss, or damage arising from use of the sauna, cold plunge, or surrounding facilities where users have failed to adhere to these terms and conditions.

Age Policy

Guests must be aged 16 or over to use the sauna and cold plunge facilities. We may request ID for anyone who appears to be under 25. Anyone under 18 must be accompanied by a responsible adult at all times. No persons under the age of 16 are permitted to use the sauna facilities under any circumstances.

Entry Policy

Entry to the sauna will be refused if you appear to be under the influence of alcohol or drugs. This decision rests solely with the sauna operator, and no refunds will be issued in such cases. Alcohol, drugs, smoking, vaping, and nudity are not permitted in or around the sauna site.

Health Considerations

IMPORTANT: You must not use the sauna if you:

Suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes
Are pregnant
Are prone to dizziness or fainting

If you have any reservations regarding sauna or cold water use, or if any of the following apply to you (this is not a comprehensive list), you must consult your GP before booking:

You are pregnant or suspect you may be
You have had a heart attack or stroke
You are taking any medications (prescription or over-the-counter)
You have cardiovascular conditions or problems
You have epilepsy
You have asthma or breathing conditions
You have high or low blood pressure
You have arterial disease
You have joint or muscle injury
You have diabetes
You are prone to dizziness or fainting
You have metal pins, rods, artificial joints, or surgical implants
You have a pacemaker or defibrillator

äyup sauna cannot accept responsibility for customers with the above conditions or in the above situations who have not sought appropriate medical advice.

Group Bookings

If you are making a booking on behalf of a group, it is your responsibility to ensure all members are aware of and agree to these terms and conditions, understand the health considerations, practice safe sauna use, and are aware of what to bring.

What to Bring

Swimwear (without metal fastenings)
Two towels (one for sitting on in the sauna, one for drying off)
Flip-flops or sliders
A water bottle (non-glass, non-metal)
Warm clothes for afterwards (especially in cooler weather)

Cancellation & Rescheduling Policy

Full payment is required at the time of booking to secure your reservation.
Cancellations made 7 days or more before your booking are eligible for a full refund minus a £2 administration fee.
Cancellations made within 48 hours of your booking are non-refundable and cannot be rescheduled.
We cannot change a booking with less than 48 hours notice.

Weather Policy

äyup sauna operates in all weather conditions except severe situations such as strong winds, electrical storms, or conditions that pose a safety risk. If we need to cancel your session due to unforeseen circumstances (severe weather, equipment failure, or safety concerns), you will receive a full refund or the option to reschedule. We do not provide refunds for unfavourable weather if it is deemed safe to operate.

Personal Belongings

äyup sauna takes no responsibility for the loss, theft, or damage of personal belongings. Please keep valuables to a minimum and ensure they do not obstruct doorways or access points. Hooks are provided.

Behaviour & Conduct

The sauna is a shared space for relaxation. Please respect other guests' space and privacy, keep noise to a minimum, and maintain a calm demeanour. Any disorderly behaviour is not permitted and äyup sauna operators reserve the right to remove users from the premises at any time. Refunds will not be offered to anyone asked to leave.

Emergency Procedures

In the event of a fire or emergency, leave the sauna immediately via the sauna door. Our staff member will advise you on what to do and where to meet. In case of any emergency, exit the sauna trailer and notify the operator immediately for further instructions.

Reservation of Rights

äyup sauna reserves the right to refuse admission for any reason deemed a health and safety risk, to modify these terms and conditions at any time, and to cut short or cancel sessions if safety concerns arise. Any changes will be communicated to guests and will apply to all future bookings.

Liability Waiver

By completing your booking, you acknowledge that you are using the facilities entirely at your own risk. You agree that Yorkshire Wellness (Ayup) Limited (trading as äyup sauna), its operators, staff, and affiliates are not liable for any injury, loss, or damage to personal property while using the facilities, except where such liability cannot be excluded by law.

Safe Sauna Guide

The äyup sauna is wood-fired and reaches extremely high temperatures. To ensure your safety and the comfort of others, please follow proper sauna etiquette at all times.

Before Entering the Sauna

Shower or rinse before entering. This keeps the sauna hygienic and prepares your body by opening your pores.
Stay well-hydrated. Drink plenty of water before, during, and after your sauna session. Use a non-metal and non-glass bottle.
Remove all jewellery to avoid burns – metal heats quickly in the sauna.
Remove contact lenses and glasses to prevent damage from the heat.
Remove shoes and wash your feet in the bucket provided before entering.
Bring a towel to sit on for hygiene and comfort.

Inside the Sauna

DO NOT touch the stove, stove door, chimney flue, sauna rocks, or surrounding fire guards. They are extremely hot and will cause serious burns.
The wood-burning stove is operated STRICTLY by äyup sauna staff only. If you would like to adjust the temperature or add wood, please ask.
Enter and exit carefully, always closing the door behind you to maintain temperature.
Sit on your towel at all times for hygiene.
Limit your time to a maximum of 20 minutes inside per session, unless you are an experienced sauna user. We recommend 10-15 minute sessions, especially for beginners.
Swimwear must be worn at all times – nudity is not permitted.
Be respectful of others' space and privacy. Keep conversations quiet.
No phones or gadgets in the sauna – disconnect and enjoy the experience.
Keep access points clear to allow others to exit safely.
Do not add your own essential oils or products to the stove or anywhere in the sauna.
If you feel unwell, dizzy, lightheaded, or uncomfortable, leave the sauna immediately.

Pouring Water on the Rocks (Löyly)

Always check with other bathers before pouring water – some prefer a drier heat.
Pour water slowly using the ladle provided.
Start from the rocks furthest away from you to avoid being scalded by the steam.
Do not pour more than a few ladles at one time as this can damage the heater.
Only use the water provided – never add oils or other substances.

The Sauna Cycle

For the best experience, we recommend cycling between hot and cold:

Start with a 10-15 minute sauna session
Cool down with a cold plunge, shower, or simply step outside
Rest and rehydrate
Repeat 2-3 times for the full benefit

Safe Cold Plunge Guide

The cold plunge facilities are designed for cold water immersion therapy, offering a refreshing contrast to balance the heat of the sauna. While this can be beneficial, cold water immersion carries potential health risks including (but not limited to) hypothermia, shock, and injury.

Use of cold plunge facilities is entirely at your own risk.

Before Using the Cold Plunge

Shower or rinse after the sauna before plunging. This prepares your body for the temperature change and keeps the water clean.
Check the temperature display if available. Water temperature will vary with the weather and may be extremely cold in winter.

During the Cold Plunge

If you're new to cold water immersion, limit your time to 30 seconds to 2 minutes and gradually build up over multiple sessions.
Focus on your breathing – try to stay calm and controlled.
Listen to your body. It is not a competition.
Exit immediately (but slowly and carefully) if you: feel dizzy, start excessively shivering, experience extreme discomfort, feel unwell, or have difficulty breathing.

Safety Tips

Enter and exit with care using any steps, ladders, or non-slip matting provided.
If using the cold plunge, ensure you can handle cold temperatures.
Never plunge alone – always ensure someone is nearby.
Feel free to wear a woolly hat in winter months to keep your head warm!
After plunging, dry off and warm up gradually. Have warm clothes ready.

After Your Session

Drink plenty of water to rehydrate
Allow your body to cool down and relax
Eat something salty – you'll need it after all that sweating!
Take your time before driving – let your body fully recover

Privacy Policy

Last updated: April 2026

This Privacy Policy describes how äyup sauna ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a booking with us.

Information We Collect

We collect information that you directly submit to us, which may include:

Contact details including your name, address, phone number, and email
Emergency contact details (name and phone number)
Booking information including dates, times, and number of guests
Payment information (processed securely by our payment provider)
Communications you send to us

How We Use Your Information

We use your personal information to:

Process your bookings and payments
Send notifications related to your bookings
Ensure customer safety during sessions (emergency contact details)
Respond to your enquiries and communications
Improve our services
Meet our legal and accounting obligations

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

Data Retention

We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also retain your information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, protect us in the event of disputes, enforce our agreements or to protect our or others’ interests.

The precise periods for which we keep your information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

Payment and booking records may be kept for up to 6 years to meet legal and accounting requirements

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: ayup@ayupsauna.co.uk

Governing Law

This Privacy Policy is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.

Booking Confirmation Declarations

By completing your booking, you confirm the following:

You have read and agree to the Terms & Conditions and Privacy Policy

You confirm that you are / those in my group are aged 16 or over, and will not consume alcohol or drugs before or during the session

You confirm that you and/or anyone you am booking for have read the health considerations, and confirm that you/we either do not have any relevant health conditions or take medications that would make sauna or cold water immersion unsafe, or that we have consulted a GP. You accept full responsibility for your/our participation.

You have read and understand the Sauna Safety Guide and Cold Plunge Guide.

If booking for a group: you confirm all participants have agreed to the safety guidelines and Terms & Conditions.

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