Cancellation & Rescheduling Policy

• Full payment is required at the time of booking to secure your reservation.

• Cancellations made 7 days or more before your booking are eligible for a full refund minus a £2 administration fee.

• Cancellations made within 48 hours of your booking are non-refundable and cannot be rescheduled.

• We cannot change a booking with less than 48 hours notice.

Weather Policy

äyup sauna operates in all weather conditions except severe situations such as strong winds, electrical storms, or conditions that pose a safety risk. If we need to cancel your session due to unforeseen circumstances (severe weather, equipment failure, or safety concerns), you will receive a full refund or the option to reschedule. We do not provide refunds for unfavourable weather if it is deemed safe to operate.